arak bhokanandh

Senior Business Analyst

• Elastic Path provides a flexible ecommerce platform and professional services. Clients include Google and Symantec.
• Key part of the pre-sales process and helped drive the closure of three professional services contracts worth between $1m - $2m.
• Suport pre-sales process and helped drive the closure of three professional services contracts worth between $1m - $2m.
• Aided the development of an ecommerce strategy for well-established US clients.
• Managed project budgets of over $1m, which was delivered on time and under budget.
• Proposed re-designed customer purchase flows for a client and as a result, increased conversion rates by 5%.
• Present the outcomes of strategy planning workshops to CTO’s and senior managers.
• Facilitated ecommerce strategy planning workshops with ‘C’ Level stakeholders.
• Built and maintained strong client relationships, resulting in additional post-project sales worth over $1m.
• Manage cross-functional project teams composed of developers and quality assurance analysts over multiple engagements.
• Mentored and managed junior business analyst including career development advice and performance reviews.
• Created the Business Analyst centre of excellence, a set of tools, processes and best practice for all business analysts at Elastic Path.

Senior Business Analyst

• Teligence is the North American leader in voice enabled social networking
• Developed long term technology strategy and subsequent tactics.
• Pioneered an innovation program, providing a vehicle to help stimulate and reward innovation within the company.
• Delivered the SMS re-architecture project, increasing revenue by $360,000 per annum.
• Analysed vast amounts of data on all telecommunications channels (SMS, Voice) to formulate a customer experience strategy for the core product, resulting in customer satisfaction increasing by 13%.
• Developed a successful go-to-market strategy, which included conducting customer segmentation research for the Teligence’s iPhone application.
• Pioneered an innovation program, providing a vehicle to help stimulate and reward innovation within the company.
• Delivered the SMS re-architecture project, increasing revenue by $360,000 per annum.
• Delivered an initiative that completely renovated the Teligence’s interactive voice recognition (IVR) product resulting in a 20% increase in their customer base.
• Proposed new accounting / financial controls to reduce irregularities and discrepancies appearing on financial reports.
• Advocated and subsequently implemented an Agile software delivery process resulting in projects meeting stakeholder requirements and increasing customer satisfaction by 60%.

Consultant

• Develop a transformation and integration strategy for Thomas Cook (leading tour operator in Europe) post M&A of myTravel (rival tour operator)
• Team Lead for technical testing team, which consisted of five junior software engineers for a period of over 6 months on a £20m IT transformation project.
• Responsible for co-designing technical architecture design for a £20m IT transformation project.
• Facilitated focus groups, interviews and workshops to collect requirements in order to create detailed design documents.
• Developed new processes for Barclays Bank to manage their IT Assets; which provided cost savings of over £300,000 a year, enabling them to manage their inventory more effectively and efficiently.
• Proposed new process control measures for Barclays bank to ensure that the various IT functions were Sarbanes Oxley compliant.

Software Engineer

• Industrial Placement Scheme (Between 2nd and final year of Undergraduate degree)
• Analyse business and operational processes to determine potential gaps or deficiencies.
• Build custom web applications to support project teams.

University of Bath School of Management

Stafforshire University