Benoit Asserin

Head of PMO and Systems Support EMEA

• Coordinate and lead all aspects of 3 different organisations comprised of 47 employees in France and Hungary and €7M budget; involves System (CRM & ERP) Setup & Deployments, System & Support Team, Supply Chain, Organisational Change Management, Training, Report Creation, and Planning Management. Direct PMOs managing portfolio of 78 total projects with 18 in execution including defining priorities and objectives for each manager. Oversee auditing of Lexmark Services Europe for ISO compliance. Manage Incident & Systems Support Team handling 1,400 interventions each month.
• Achievements
• Turned critically backlogged, inefficient, and divergent Lexmark Services Europe groups into full PMO organisation and recognised expert, creating 1st unified project management structure.
• Centralised and restructured service organisations in 33 countries across Europe, Africa, and Middle East (EMEA), implementing new Lexmark Services Organisation. 22200 Man-Day program.
• Established or reorganised 5 call centres and 4 Shared Services centres effecting 250 users.
• Drove complex deployment of ATLAS programme in 33 countries across EMEA deemed “impossible” following failed attempts over 4 years; involved implementing Siebel CRM customised for each country, and successfully restoring all operational metrics within 15 days.
• Additional Highlights:
• Integrated 630 partners via interfaces or web services.
• Led Quality Service Team in seamless running of 6,600 scripts.
• Ensured and maintained 99% uptime of all customers’ systems and services, proactively identifying, analysing, and leading resolution of user issues with USA and Cebu teams.