Benoit Asserin

Benoit Asserin
Works at:
Lexmark
Location in:
Orléans, France

Benoits connections

Currently

Works at:
Lexmark
Location in:
Orléans, France

Bio

Seasoned manager using his leadership and vision to achieve my company objectives and foster employees empowerment



- 15 years Experience
- Program Manager, IT Manager
- Services and IT
- France / EMEA scope

Built and managed international Project Management Offices ( France and Hungary)
Managed Processes and Operation teams.
Managed Localization teams.

- Led large programs of more than 20000 man/day
- implementation and deployment of CRM (Siebel) and ERP (SAP SD)
- B2B, B2C
- Organization alignment
- Services Strategy governance
- Continual Service Improvement
- Services Operations and Support
- Services design and strategy

Benoit has worked/studied in

  • France
  • Germany
  • Ireland
  • United Kingdom

Benoit speaks

  • English
  • French

Benoit has experience in

  • Technology
  • Telecoms

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Work

2007 – 2011

Head of PMO and Systems Support EMEA

Lexmark , France
  • Coordinate and lead all aspects of 3 different organisations comprised of 47 employees in France and Hungary and €7M budget; involves System (CRM & ERP) Setup & Deployments, System & Support Team, Supply Chain, Organisational Change Management, Training, Report Creation, and Planning Management. Direct PMOs managing portfolio of 78 total projects with 18 in execution including defining priorities and objectives for each manager. Oversee auditing of Lexmark Services Europe for ISO compliance. Manage Incident & Systems Support Team handling 1,400 interventions each month.
  • Achievements
  • Turned critically backlogged, inefficient, and divergent Lexmark Services Europe groups into full PMO organisation and recognised expert, creating 1st unified project management structure.
  • Centralised and restructured service organisations in 33 countries across Europe, Africa, and Middle East (EMEA), implementing new Lexmark Services Organisation. 22200 Man-Day program.
  • Established or reorganised 5 call centres and 4 Shared Services centres effecting 250 users.
  • Drove complex deployment of ATLAS programme in 33 countries across EMEA deemed “impossible” following failed attempts over 4 years; involved implementing Siebel CRM customised for each country, and successfully restoring all operational metrics within 15 days.
  • Additional Highlights:
  • Integrated 630 partners via interfaces or web services.
  • Led Quality Service Team in seamless running of 6,600 scripts.
  • Ensured and maintained 99% uptime of all customers’ systems and services, proactively identifying, analysing, and leading resolution of user issues with USA and Cebu teams.

Work

2007 – 2011

Head of PMO and Systems Support EMEA

Lexmark , France
  • Coordinate and lead all aspects of 3 different organisations comprised of 47 employees in France and Hungary and €7M budget; involves System (CRM & ERP) Setup & Deployments, System & Support Team, Supply Chain, Organisational Change Management, Training, Report Creation, and Planning Management. Direct PMOs managing portfolio of 78 total projects with 18 in execution including defining priorities and objectives for each manager. Oversee auditing of Lexmark Services Europe for ISO compliance. Manage Incident & Systems Support Team handling 1,400 interventions each month.
  • Achievements
  • Turned critically backlogged, inefficient, and divergent Lexmark Services Europe groups into full PMO organisation and recognised expert, creating 1st unified project management structure.
  • Centralised and restructured service organisations in 33 countries across Europe, Africa, and Middle East (EMEA), implementing new Lexmark Services Organisation. 22200 Man-Day program.
  • Established or reorganised 5 call centres and 4 Shared Services centres effecting 250 users.
  • Drove complex deployment of ATLAS programme in 33 countries across EMEA deemed “impossible” following failed attempts over 4 years; involved implementing Siebel CRM customised for each country, and successfully restoring all operational metrics within 15 days.
  • Additional Highlights:
  • Integrated 630 partners via interfaces or web services.
  • Led Quality Service Team in seamless running of 6,600 scripts.
  • Ensured and maintained 99% uptime of all customers’ systems and services, proactively identifying, analysing, and leading resolution of user issues with USA and Cebu teams.

Education

No education added!

Clubs

Not a member of any clubs

Additional Info

Website
www.beecircles.com
Nationality:
  • French