Cesar Ruiz

Consultant

• Lancaster MBA Corporate Challenge Project
• Carried on the analysis from a costumer’s perspective of the requirements for the development of a consumer-front friendly software tool and in the design of its structure and specifications.
• Carried research on strategic benefits of new policies and technologies from the energy production perspective and co-produced a model for showing the benefits of suggested data analysing.

Consultant

• Lancaster MBA Consultancy Challenge Project
• A private UK boarding school with more than 400 years of history required analysing the feasibility of a new business stream.
• Achievements
• Analysed from a strategic perspective, developed and presented the value proposition of the school including its competences considering a benchmark study and its concordance with the proposed new business.
• Developed Recommendations and road-map for the execution of the team recommendations.

From Operations Manager to Senior Operations Manager

• Mexican company specialized in the design and operation of outsourcing solutions in information processing and document management. Operates 9 Document Centres extending over 107,000 sq. ft. and employing +1,000 collaborators, covering Mexican territory and Spain.
• Key Achievements
•  Strategically redesigned the processes, structure and budget of the operations department in coordination with the direction (Finance, HR, Operations and General Direction). Achieved by the creation and reengineering of new divisions including Quality Assurance, Document Storage, Imaging Process and Customer Service and Logistics.
•  Coordinated the planning, implementation, monitoring and control of a portfolio of +20 projects with 5 Project Leaders reporting directly for customers from diverse industries including finance, retailing, pharmaceutical, educational, consumer’s goods telecoms and government.
•  Developed in coordination with the R&D department and US and German partners +10 flexible software programs for internal operation management as well as for customer tailored solutions.
•  Led the customer relationship and services for a portfolio of +200 customers including operations with European-based partners with 12 direct project and team leaders and over 200 indirect reports including cooperation with the Sales and the Marketing departments.
•  Administrated 7 Document Centers in Mexico including suppliers’ relationship, responsible for a workforce of +500.
•  Cooperated in achieving the ISO27001:2005 and ISO9001:2008 Certifications for the entire operations department and whole company processes leading the training and implementation.

Project Leader

• The largest Archive Project in the Mexican Mortgage Sector. The largest mortgage institution in Latin America was looking to improve its control of +3 million credit records scattered in 70 offices around the country and expand its lending capacity through the securitization of its portfolio,
• Key Achievements
•  Designed, planned and implemented the processes and budget for the continuity of the project including methodology and logistics as well as monitoring and real time communication and CRM winning a multiannual extension of the contract.
•  Developed in coordination with external Soft Ware Company the ad-hoc software for the project.
•  Organized the HR structure for the project, designing the required job profiles, selecting, recruiting and managing +300 collaborators in 3 shifts.
•  Cooperated with achieving the ISO:9001 Certification, by leading the training and implementation of the ISO philosophy and methodology within Infonavit's Project Team with auditable processes and results.

Consultant

• Mexican Consultancy Firm founded in 1997, operating various services such as consulting, lobbying, government relations and regulation specializing in areas including: Science, Technology and Innovation, Health, Agriculture, Environment, and Trade among others.; At a Government Tax Incentive Program for the allocation of resources to high level research centers in order to promote scientific and technological innovation in Mexican soil. Working specifically in Engineering and Technology Projects at DCM (DaimlerChrysler Mexico) in cooperation with CONACYT National Council for Science and Technology (for its Spanish acronym)
• Key Achievements
•  Set and explained the scope and characteristics of the program to DCM engineering team as well as analyzed and selected the projects and sectors which applied to the program.
•  Evaluated and quantified all the involved resource expenditures for the selected projects.
•  Generated in coordination with the consultancy team the final report and presentation that were shown to DCM and CONACYT Management board, obtaining the resources for the majority.

Lancaster University Management School

Instituto Tecnologico y de Estudios Superiores de Monterrey (ITESM)

Universidad Anáhuac

International University in Geneva

Instituto Bilingue Rudyard Kipling