Chirag Shah

Business Analyst - Intern

• Analyzed consumer insights, developed global customer value proposition and designed technology based products & customer service offerings
• Executed marketing research for developing credit cards proposition for India market

Analyst - Intern

• Project Manager, Market Research
• Gathered & analyzed primary and secondary data for SMEs in 14 Asian countries
• Conducted interviews with senior management of SMEs
• Delivered 50 Asian SME leads for Private Equity client

Assistant Systems Engineer

• An exceptional performance at TCS allowed me to progress upwards from a team member to a module lead and eventually to a deputy project lead in three years (against firm average of 5 years).
• Business Results Delivered:
• Implemented Business Process Reengineering for client leading to 40% improvement in operating efficiency
• Improved calls logged to the Helpdesk Team by 60% by conducting solution training and creating user manuals
• Led a 4 member team that performed feasibility study and prepared high level design of Project Management Application for Project/Account Managers across TCS
• Assisted a senior 3-member team in analyzing and estimating efforts for a new project – TCS Recruitment Process Automation
• Successfully trained 10 TCS Associates on Oracle Applications Framework Technology, thereby saving training costs of INR 2,00,000

Nanyang Business School

Mumbai University