Jessica Burroughs

Project Manager (Contract)

• Internal consultant focused on developing and reengineering workflow processes.
• Designing and implementing a time saving management process for specialized facilities.
• Structuring a strategic marketing plan focused on growing the company client base 40% within two years.
• Developing a company website to develop the company’s brand name and streamlining payment processing procedures.
• Provide training and mentoring to staff on process flow, time management, and customer relations.

Innovation Consultant - HULT Action Learning Proje

• Led a team of five in identifying market opportunities for the Strategy division
• Focused on the development of strategic initiatives in mobile technology
• Structured profitable offerings for new markets to increase the scope of the business
• Developed business concepts based on market analysis in order to provide innovative product ideas to top management

Operations Manager

• Managed specialized shipping programs for major European Automobile Manufacturers and day-to-day operations of the company worldwide.
• Developed and executed the Audi European Delivery Program according to client specifications resulting in enhanced brand loyalty and increased vehicle volumes more than double in less than two years.
• Implemented an innovative supply chain process for a major manufacturer to increase efficiency while reaching the company’s unique demands for its specialized sales program, focused on the effective management of the logistics and shipping process.
• Reengineered marketing programs for several manufacturers to reposition the brand to reach new target customer bases.
• Project Manager for IT development project to create a comprehensive supply chain resource and CRM system. Sold the end product (SaaS) to existing and new clients. Managed implementation of the software installation in house and globally at client sites.
• Managed offices in the USA and Europe: implementing CRM, HR, and operational procedures companywide.

Key Account Manager

• Managed global shipping and logistics accounts for major European Automobile Manufacturers.
• Increased company revenues approximately 20% in two years by securing new accounts with Jaguar Land Rover and Audi.
• Developed and managed the Jaguar Land Rover Military Sales shipping program.
• Developed and executed a confidential project for Aston Martin which facilitated an increase in sales for the company.
• Reengineered company import/export process of vehicles.

Executive Assistant

• Managed vehicle import process, including: USDOT, USEPA, and US Customs documentation.
• Served as Office Manager for supplies and document management.
• Responsible for Smart Car Project Customer list, customer relations, customer correspondence, and marketing efforts.
• Executed mailings of customer release packets and handled lobbying effors as directed by the CEO.

Hult International Business School

Towson University, Graduate School