Muthukumar Manoharan

Associate (Role: Manager)

• FTSI with 800+ employees is a captive unit of FORD Motor Company, USA responsible for its critical IT applications
• • Managed three critical applications: Human Resource Data Warehouse, Ford Matter Management Systems, and Materials and Toxicology System
• • Managed and mentored nine employees as a part of usual personnel development program
• • Moved the applications from vendor-led model to Ford-led models
• • Improved customer satisfaction from 58% (in Nov. 2008) to 86% (in Jun. 2009)
• • Executive member of special task force formed to implement lean production support model across the organization
• • Incorporated the principles of IT Infrastructure Library (ITIL), such as Service Desk that reduced service time by 40%
• • Member of governance council, ensuring adherence to project plans and business cases
• • Cleared a surprise audit on S-Ox compliance in Jul. 2009 with no major comments

Assistant Systems Engineer (Role: Team Lead)

• IT Services, business solutions and outsourcing in 42 countries, 6 billion USD revenue, 142,000+ employees 
• Client: Prudential Financials, New Jersey, United States
• Work Location: Chennai, India and New Jersey, USA
• • Onsite coordinator at Prudential Financials, New Jersey, USA for sixteen months
• • Managed and trained a team of five; responsible for development, support, and maintenance of the application ‘Group Insurance Data Warehouse’
• • Automated the application’s back end processing, resulting in saving two FTEs
• • Single handedly won a strategically important project in data quality management
• • Led the systems improvement team, made recommendations and implemented changes, bringing the daily batch processing time down from nine to six hours
• • Served as chief coordinator for learning and development activities

Intern

• Project: Short term Load Forecasting using Artificial Intelligence
• • Academic project completed during the final year of engineering degree
• • As a team leader, managed and coordinated a team of four
• • Responsible for gathering requirement from client
• • Designed the whole project by interacting and discussing with analysts and engineers
• • Prepared test scripts, test cases and conducted system testing
• • Completed the project with a detailed report on the software and its usage, associated risks and opportunities within a strict deadline
• • Conducted division meetings for walk through and training of the software for team members
• • Won the best innovative project award

European School of Management and Technology (ESMT)

PSG College of Technology