Olga PEDO

Concierge

• Responsible for building relationships with residents and profiling
• their preferences
• Catered to the needs of high-profile individuals arranging the delivery of
• luxury services locally as well as internationally
• Assisted the Residences Operations Manager with compiling, establishing
• and reviewing Standard Operating Procedures
• Nominated by the team of 16 members to become a Mandarin Oriental
• certified departmental trainer

Marketing Manager

• Established, developed and carried out all marketing and sales activities
• of the hotel, including revenue management
• Designed and implemented the launch of the hotel
• Initiated and maintained relationships with partners and clients ensuring
• consistent recurrent business
• Represented the company at significant travel trade fairs in Berlin, London,
• Moscow and Scandinavia
• Participated in selection, recruitment and training of staff
• Managed a team of 8 people
• Exceeded the projected average occupancy by 12% and the expected
• RevPAR by 3% in the first year of its operation

University of St. Gallen Business School

Swiss Hotel Management School