Suneet Pandey

Intern

• Improved utilization of SAP based application:
• Assessment of the status quo of data retrieve, data record set up, possibilities of group specific customization, reconciliation while offering recommendations wherever possible to improve utilization and performance of the application for all European plants
• Investigation of availability of datafields in underlying plant ERP systems to improve data analysis and rebuild the central data base dictionary for further group analysis through intensive interaction and knowledge sharing with the Plant Controllers / Managers
• Set up of a monthly standard reporting package for group management and a training program for plant roll out Other Projects:
• Exposed Costing Variances between two plants for a specific operation
• Analysis on currency rate exposure for all Inter-company Payables and Receivables
• Profitability analysis for one specific product to arrive at the ‘true’ revenue generated

Assistant Manager, Delivery Support

• Manage the workflow, chair conference calls, prioritize queues based on criticality & impact
• Conduct capability exercises to propose potential new processes than can be acquired and / or improve the current processes in SAP environment
• Manage and lead a team of 20 analysts, carry out regular performance appraisals culminating to the yearly appraisal
• Liaise with different related functions at various other locations to seek / offer support and eliminate redundancies

Assistant Manager, Client Operations

• Propose and implement Rewards & Recognition (R & R) programs from the allocated budget to help achieve the pre-defined Key Performance Indicators (KPIs)
• Manage and lead a team of 35 associates and ensure good performance. Imbibed a sense of continual hunger for improvement in the teams I was aligned with by working closely with it, eliminating any hierarchical barriers and owing up to responsibilities during adversity; carried out regular performance appraisals culminating to the yearly appraisals
• Prepare and present highlights, focus areas and the challenges to the leadership and the client in the Monthly / Quarterly Business Review (M / QBR)

Process Trainer

• Involved in strategic decision-making with project managers and the client, including the Full Time Equivalents (FTEs) and KPIs for the new processes migrated, while getting trained on the process itself at various locations in the U.K.
• Completed process training for numerous batches over a period of 1.5 years
• Created and updated the Standard Operating Procedures (SOPs) for future references
• Trained entry level employees on soft skills and carried out Training Need Identification (TNIs) exercises

Customer Care Executive

• Customer Retention: Make calls to mortgage customers offering new packages and plan
• B2B: Make calls to third parties to collect sensitive customer information
• Customer Service: Attend calls from the retail customers resolving their queries and up-selling

European Business School (EBS)

University of Delhi