Alessandro Via

Alessandro Via

Works at:

Business Integration Partners

Location in:

Milan Area, Italy

Alessandro Via

Alessandros connections

Currently

Works at:
Business Integration Partners
Location in:
Milan Area, Italy

Bio

After completing the Master of Science in Business Economics Management Engineering at the Polytechnic of Milan, I straight away joined Business Integration Partner in April 2010.

Working in a strategic consultancy company is giving me the chance to be involved in several projects, mainly in the Telco & Media industry. Taking part and supporting cross-functional projects for a leading Global Telco Operator I’ve been able to develop a full insight of the business processes related to the commercial release of new product and services, focusing on IT as well as Business Development departments.

Over the last couple of years I’ve been focusing my work on the Customer Experience Analysis and Design supporting my client in testing the delivered experiences, designing more customer-oriented services, inspiring innovation keeping a customer-centered mindset.

My profile is completed by an upfront and positive attitude in managing my day-to-day work, as I always try to be detail-oriented and creative in my deliverables.

Alessandro speaks

  • Italian
  • English
  • Spanish
  • French

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Work

2013 – present

Senior Consultant

Business Integration Partners
  • Leading Telco Operator - Customer Experience Unit – Team leader of a project team composed by other 5 people. Main activities:
  •  Customer experience evaluation of new products and services before their release detecting experience issues and giving suggestions for customer experience refinement
  •  New product launch monitoring & experience testing
  •  Customer Experience Analysis (benchmark, mistery customer, surveys)
  •  Customer Experience Management expertise research and development
2012 – 2013
(Apr – Mar)

Consultant

Business Integration Partners
  • o Leading Telco Operator - Customer Experience Monitoring - Support of the client in the Customer Experience Analysis of its products and services. Main activities:
  •  Customer Journey design framework definition
  •  Customer Experience Guidelines definition and diffusion
  •  Experience analysis of other players’ products and services in order to assess market expected quality of service and identify cross-industry best practices
  •  Set-up, direction and debriefing of innovation sessions aimed at finding and designing innovative solutions such as new offers or business processes
2010 – 2012

Business Analyst

Business Integration Partners
  • Main Projects:
  • - Leading Telco Operator - Fast Track Enterprise Configuration and Canvass - Support of the client as a projcet manager following the periodical process of configuration of the new Commercial Offer proposed to the Enterprise Segment (spanning from Microbusiness Customers to Small and Medium Enterprises and Global Multinational Customers)
  • - Leading Mobile Operator – Vendor Management and Auditing - Support of the client as an auditor and advisor over IT governance and Vendor Management

Work

2013 – present

Senior Consultant

Business Integration Partners
  • Leading Telco Operator - Customer Experience Unit – Team leader of a project team composed by other 5 people. Main activities:
  •  Customer experience evaluation of new products and services before their release detecting experience issues and giving suggestions for customer experience refinement
  •  New product launch monitoring & experience testing
  •  Customer Experience Analysis (benchmark, mistery customer, surveys)
  •  Customer Experience Management expertise research and development
2012 – 2013
(Apr – Mar)

Consultant

Business Integration Partners
  • o Leading Telco Operator - Customer Experience Monitoring - Support of the client in the Customer Experience Analysis of its products and services. Main activities:
  •  Customer Journey design framework definition
  •  Customer Experience Guidelines definition and diffusion
  •  Experience analysis of other players’ products and services in order to assess market expected quality of service and identify cross-industry best practices
  •  Set-up, direction and debriefing of innovation sessions aimed at finding and designing innovative solutions such as new offers or business processes
2010 – 2012

Business Analyst

Business Integration Partners
  • Main Projects:
  • - Leading Telco Operator - Fast Track Enterprise Configuration and Canvass - Support of the client as a projcet manager following the periodical process of configuration of the new Commercial Offer proposed to the Enterprise Segment (spanning from Microbusiness Customers to Small and Medium Enterprises and Global Multinational Customers)
  • - Leading Mobile Operator – Vendor Management and Auditing - Support of the client as an auditor and advisor over IT governance and Vendor Management

Education

2009 – 2011

MIP

2007 – 2009

MIP

Master of Science
2007 – 2008

Universidad Pontificia Comillas

Erasmus Program
2004 – 2007

MIP

Bachelor Of Science

Additional Info