Alvin Haygan

Alvin Haygan

Works at:

USAA

Location in:

, United States of America

Alvin Haygan

Alvin s connections

Currently

Works at:
USAA
Location in:
, United States of America

Bio

♛ Key Points ♛

► Chosen participant for USAA’s MBA Career Development Program; 1 of 3 selected out of 600 applicants in 2013 to contribute as a key team member on critical projects and programs within the Financial Services field.

► Multi-award winning professional with 10+ years of experience with a keen focus on Digital Product Development and Management. Expertise ranging from Sales, Strategy, Marketing and Digital Product Management services across an array of industries.

► Savvy Leader with a bias toward action. Directs cross-functional teams on complex projects from ideation to execution resulting in exceptional customer experiences.

Alvin has worked/studied in

  • United States of America

Alvin speaks

  • English

Alvin has experience in

  • Financial services (incl. insurance, mortgages, retail banking)
  • Services - legal, PR, marketing, accounting
  • Technology

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Work

2015 – present

MBA Career Development Program: Digital Product Manager

USAA , United States of America
  • Coordinates 20+ small product modifications in the Digital Bank Experience for Acquisition and Servicing.
  • Directs a cross-functional team of 10 professionals on digital small product modifications initiatives.
  • Subject matter expert in digital process improvement initiatives resulting in 3 streamlined bank servicing flows of CD Renewal, Overdraft Protection and Deposit Slips.
  • Defines and scopes Bank Digital Small Mod document requirements.
  • Develops protocol that delivers team real time status requests.
  • Creates and analyzes business cases for bank digital channel changes and presents them to governance committee.
  • Obtains Experience Design, Standard and Guidelines, and Legal Reviews approvals.
  • Receives status updates from IT on time to market and provides business production validation signoff.
  • Created a small product modification committee that joins enterprise, design, and digital product management together to discuss opportunities for improvement.
2014 – 2015
(May – Jun)

MBA Career Development Program: Enterprise Sales Advisor

USAA , United States of America
  • Launched a series of workshops with over 500 Managers, 70 Directors, and 6000 Member Service Representatives to improve performance of referrals through Offer utilization, resulting in unprecedented use of the tool, 51% higher than the baseline of 32%.
  • Exceeded benchmark for products referrals from 25.7K to 29.8K with an incremental lift of 4.1K products per month which was 116% of baseline.
  • Provided clarity on Offer functionality and shared best practices to get the highest performance out of MSR referral activity. Over 450 FF managers and directors signed up for the first round of workshops across all campuses.
  • Built and maintained multiple lines of business relationships with Executives across the USAA Enterprise as a subject matter expert for sales offers
  • Developed and updated resource center for executives, directors managers and representatives: including training documents, tutorials, knowledge delivery by using appropriate change management tools
  • Delivered qualitative and quantitative data analysis through relationship sales SharePoint, internal social media sites, email, representative advisory boards, director staff meetings, and impromptu manager staff meetings
2013 – 2014
(Mar – Jun)

MBA Career Development Program: Senior Product Manager

USAA , United States of America
  • Presented to leadership across the enterprise and utilized input of Executive stakeholders frequently to influence decision making to pilot Rent Concierge project which subsequently led to the launch of USAA’s Home Circle Move Checklist, Home Tile, and Are You Ready to Buy a Home Quiz on Android, iOS, and dot com platforms.
  • Drove appropriate Go-To-Market activities as each offering was prepared for launch, including the build out of customer facing collateral (exec sums, user guides, development guides, sales demos, et) and internal collateral (training docs, videos, et) which provided line of sight throughout USAA membership and organically converted 17,000 members to using the Move Checklist since the inception on 3/31/2014. (8% of all checklists created were accessed daily.)
  • Directed team of 10 IT professionals to analyze, optimize and evaluate product performance to identify gaps and form market opportunities and product enhancements through conflict resolution methods for go and no-go decisions that exceeded user expectations from a capabilities standpoint.
  • Developed product strategy recommendations from call center download sessions, dashboards, and metrics for Home Circle’s flagship products that tied into the roadmap of USAA's corporate strategy of becoming a Relationship Company.
  • Established realistic estimates for timelines while ensuring that all projects underlying Home Circle products and solutions remain on target to meet deadlines.
  • Ensured internal teams have the appropriate product and technical specifications for each of our infrastructure offerings via robust Product Requirements Documents (PRD’s) Epics and Stories through the Agile Process.
  • Coordinated with relevant control partners (Legal, Compliance, and Risk Management) to ensure offerings are designed, implemented and managed with all applicable laws and regulations
2010 – 2012

ComputerWorks: Graduate Assistantship

Troy University , United States of America
  • Provided maintenance service to computer lab users who needed help with the operation of computer hardware, scanners and navigation through software programs installed on the computers.
  • Presented student tutorials on Microsoft Word for creating typed documents, PowerPoint for slide presentations, Excel for spreadsheets and Publisher for creating publications, Access for databases, Microsoft Office Picture Manager for viewing and editing photos, and Adobe Reader for providing PDFs.
  • Assisted students in the use of faculty web pages (Spectrum), student web pages (Prism), Blackboard, Web Express, Trojan email, and MyMathLab.com
  • Maintained a friendly, orderly environment conducive to students completing academic assignments.
2007 – 2010

Sales Representative: Consumer

Dell , United States of America
  • Applied comprehension of Dell’s technology and services to help formulate strategy and direction which resulted in Dell Americas Consumer Business Excellence Award and a free vacation to Whistler, British Columbia, Canada.
  • Promoted from new queue (low net worth) to premium queue (medium net worth) to gold queue (high net worth customers) in 2 year time span.
  • Ran sales team huddles by going over team’s previous performance and set goals for the current day based on frequent promotional changes resulting in Employee of the Month Award
  • Continuously achieved Top 5% over attaining the revenue quota annually 138% to goal with $3.13M resulting in Dell Top Revenue Tier II Award.
  • Increased team’s total profit margin per unit by 5% through the creation of manager specials and electronic and accessories programs which resulted in Top Margin Performer Tier II Award
  • Managed over $2.52M quota YoY of company's products and services.
  • Consecutively Top 5% in financing computers and accessories at 105% to goal.
  • Improved team’s performance in electronics which increased revenue attainment by 10% by implementing electronics and accessory manager’s special program to team
  • Mentored numerous employees that have developed into successful representatives.
  • Maintained and reported on sales activities such as lost sales and leasing to identify buyers rate of return.
2006 – 2007
(Jul – May)

CSTV Campus Representative Program: Intern

CBS Television Distribution , United States of America
  • Blitzed college campus with marketing campaigns through a series of guerilla marketing tactics (Social Media, Email, and Direct Mail).
  • Analyzed web traffic and proactively tailored marketing plan based on market need.
  • Created awareness of CSTV Sportline's free College Fantasy Football game by flyering, postering, viewing parties and tailgate giveaways.
  • Collaborated with interns to create a strategic marketing plan for college campus.
  • Drove students to online deep dive link to sign up for a draft team.
  • Delivered Wrap Up Report to sponsor after each event including deliverables executed, pictures, screen shots, and feedback.
2003 – 2005

Summer College Program: Manufacturing Associate Tier 2

Dana Holding Corporation
  • Performed a variety of assembly operations and processes to make completed driveshafts using hand tools, jigs, fixtures, light power tools and equipment.
  • Compared system components to customer orders and bills of material to assure completeness of system or components.
  • Exercised responsibility for quantity and quality of product.
  • Fit, align, calibrated and adjusted parts and mechanisms to meet tolerances and product operating equipment.
  • Visually inspected parts to standards, repairs units and products that fail to meet requirements or returns flawed products for rework.
  • Performed all position responsibilities in a safe manner and in accordance with all prescribed time schedules.
  • Supports total quality management objectives in a team.

Work

2015 – present

MBA Career Development Program: Digital Product Manager

USAA , United States of America
  • Coordinates 20+ small product modifications in the Digital Bank Experience for Acquisition and Servicing.
  • Directs a cross-functional team of 10 professionals on digital small product modifications initiatives.
  • Subject matter expert in digital process improvement initiatives resulting in 3 streamlined bank servicing flows of CD Renewal, Overdraft Protection and Deposit Slips.
  • Defines and scopes Bank Digital Small Mod document requirements.
  • Develops protocol that delivers team real time status requests.
  • Creates and analyzes business cases for bank digital channel changes and presents them to governance committee.
  • Obtains Experience Design, Standard and Guidelines, and Legal Reviews approvals.
  • Receives status updates from IT on time to market and provides business production validation signoff.
  • Created a small product modification committee that joins enterprise, design, and digital product management together to discuss opportunities for improvement.
2014 – 2015
(May – Jun)

MBA Career Development Program: Enterprise Sales Advisor

USAA , United States of America
  • Launched a series of workshops with over 500 Managers, 70 Directors, and 6000 Member Service Representatives to improve performance of referrals through Offer utilization, resulting in unprecedented use of the tool, 51% higher than the baseline of 32%.
  • Exceeded benchmark for products referrals from 25.7K to 29.8K with an incremental lift of 4.1K products per month which was 116% of baseline.
  • Provided clarity on Offer functionality and shared best practices to get the highest performance out of MSR referral activity. Over 450 FF managers and directors signed up for the first round of workshops across all campuses.
  • Built and maintained multiple lines of business relationships with Executives across the USAA Enterprise as a subject matter expert for sales offers
  • Developed and updated resource center for executives, directors managers and representatives: including training documents, tutorials, knowledge delivery by using appropriate change management tools
  • Delivered qualitative and quantitative data analysis through relationship sales SharePoint, internal social media sites, email, representative advisory boards, director staff meetings, and impromptu manager staff meetings
2013 – 2014
(Mar – Jun)

MBA Career Development Program: Senior Product Manager

USAA , United States of America
  • Presented to leadership across the enterprise and utilized input of Executive stakeholders frequently to influence decision making to pilot Rent Concierge project which subsequently led to the launch of USAA’s Home Circle Move Checklist, Home Tile, and Are You Ready to Buy a Home Quiz on Android, iOS, and dot com platforms.
  • Drove appropriate Go-To-Market activities as each offering was prepared for launch, including the build out of customer facing collateral (exec sums, user guides, development guides, sales demos, et) and internal collateral (training docs, videos, et) which provided line of sight throughout USAA membership and organically converted 17,000 members to using the Move Checklist since the inception on 3/31/2014. (8% of all checklists created were accessed daily.)
  • Directed team of 10 IT professionals to analyze, optimize and evaluate product performance to identify gaps and form market opportunities and product enhancements through conflict resolution methods for go and no-go decisions that exceeded user expectations from a capabilities standpoint.
  • Developed product strategy recommendations from call center download sessions, dashboards, and metrics for Home Circle’s flagship products that tied into the roadmap of USAA's corporate strategy of becoming a Relationship Company.
  • Established realistic estimates for timelines while ensuring that all projects underlying Home Circle products and solutions remain on target to meet deadlines.
  • Ensured internal teams have the appropriate product and technical specifications for each of our infrastructure offerings via robust Product Requirements Documents (PRD’s) Epics and Stories through the Agile Process.
  • Coordinated with relevant control partners (Legal, Compliance, and Risk Management) to ensure offerings are designed, implemented and managed with all applicable laws and regulations
2010 – 2012

ComputerWorks: Graduate Assistantship

Troy University , United States of America
  • Provided maintenance service to computer lab users who needed help with the operation of computer hardware, scanners and navigation through software programs installed on the computers.
  • Presented student tutorials on Microsoft Word for creating typed documents, PowerPoint for slide presentations, Excel for spreadsheets and Publisher for creating publications, Access for databases, Microsoft Office Picture Manager for viewing and editing photos, and Adobe Reader for providing PDFs.
  • Assisted students in the use of faculty web pages (Spectrum), student web pages (Prism), Blackboard, Web Express, Trojan email, and MyMathLab.com
  • Maintained a friendly, orderly environment conducive to students completing academic assignments.
2007 – 2010

Sales Representative: Consumer

Dell , United States of America
  • Applied comprehension of Dell’s technology and services to help formulate strategy and direction which resulted in Dell Americas Consumer Business Excellence Award and a free vacation to Whistler, British Columbia, Canada.
  • Promoted from new queue (low net worth) to premium queue (medium net worth) to gold queue (high net worth customers) in 2 year time span.
  • Ran sales team huddles by going over team’s previous performance and set goals for the current day based on frequent promotional changes resulting in Employee of the Month Award
  • Continuously achieved Top 5% over attaining the revenue quota annually 138% to goal with $3.13M resulting in Dell Top Revenue Tier II Award.
  • Increased team’s total profit margin per unit by 5% through the creation of manager specials and electronic and accessories programs which resulted in Top Margin Performer Tier II Award
  • Managed over $2.52M quota YoY of company's products and services.
  • Consecutively Top 5% in financing computers and accessories at 105% to goal.
  • Improved team’s performance in electronics which increased revenue attainment by 10% by implementing electronics and accessory manager’s special program to team
  • Mentored numerous employees that have developed into successful representatives.
  • Maintained and reported on sales activities such as lost sales and leasing to identify buyers rate of return.
2006 – 2007
(Jul – May)

CSTV Campus Representative Program: Intern

CBS Television Distribution , United States of America
  • Blitzed college campus with marketing campaigns through a series of guerilla marketing tactics (Social Media, Email, and Direct Mail).
  • Analyzed web traffic and proactively tailored marketing plan based on market need.
  • Created awareness of CSTV Sportline's free College Fantasy Football game by flyering, postering, viewing parties and tailgate giveaways.
  • Collaborated with interns to create a strategic marketing plan for college campus.
  • Drove students to online deep dive link to sign up for a draft team.
  • Delivered Wrap Up Report to sponsor after each event including deliverables executed, pictures, screen shots, and feedback.
2003 – 2005

Summer College Program: Manufacturing Associate Tier 2

Dana Holding Corporation
  • Performed a variety of assembly operations and processes to make completed driveshafts using hand tools, jigs, fixtures, light power tools and equipment.
  • Compared system components to customer orders and bills of material to assure completeness of system or components.
  • Exercised responsibility for quantity and quality of product.
  • Fit, align, calibrated and adjusted parts and mechanisms to meet tolerances and product operating equipment.
  • Visually inspected parts to standards, repairs units and products that fail to meet requirements or returns flawed products for rework.
  • Performed all position responsibilities in a safe manner and in accordance with all prescribed time schedules.
  • Supports total quality management objectives in a team.

Education

No education added!

Additional Info