Brian Hogan

Brian Hogan

Studies at:

Henley Business School

Location in:

Ireland, Ireland

Brian Hogan

Brians connections

Currently

Studies at:
Henley Business School
Location in:
Ireland, Ireland

Bio

IT professional with over 10 years’ IT industry experience working in Ireland and Australia. Demonstrated ability to reduce risks and costs and growing efficiency. Proven success in project management, infrastructure support, quality assurance, process methodologies & regulatory compliance. Proactive, pragmatic & resourceful with sound judgment. Currently completing an Executive MBA at Henley Business School in the UK and seeking opportunities to build on strategic management, commercial and business development experience.

Brian has worked/studied in

  • Australia
  • Ireland
  • United Kingdom
  • United States of America

Brian speaks

  • English

Brian has experience in

  • Agriculture / Forestry
  • Consulting
  • Healthcare
  • Pharmaceuticals / Biotech
  • Technology
  • Transportation and Shipping

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Work

2008 – 2014

Supply Chain Optimization Manager; Operations IT Manager; Senior IT Engineer & WMS Team Lead

Uniphar
  • • IT/Business Operations Management: Management of IT infrastructure for Warehouse & Wintel Environment across 4 sites; Management of IT operations budgets; Business Application Support; Identify & implement process automation efficiencies across the supply chain; Identification of cost saving through process improvement & supplier evaluation (business cases); Business communications/accountabilities; Assisted line managers & identified opportunities for improvement; Analyzed supply chain & prepared reports for effectiveness of programs; Disaster recovery & Business Continuity Planning; Effective Problem Management; Assisted function teams & identified improvement areas; Developing junior members of the Service Delivery team to a high standard of professionalism
  • Mission Critical Responsibility: IT Operations 24*7 support for warehouse facility, High cost of downtime. Primary incident manager during incident outages
  • • Vendor/Supplier Relationship Management: Developed & maintained good working relations with key Infrastructure, Application & database suppliers; Administered contracts & service level agreements; Oversaw procurement; Pro-actively sought methods to improve operational efficiencies & performance in line with monitoring and reporting on KPIs; Monitored vendors & identified all issues in delivery process & resolution; Maintained good relationship with vendors & ensured cost effective methods; Organised monthly meetings & evaluated work of each vendor; Developed & maintained good relations with existing & potential vendor partners; Monitored processes & identified programs to be outsourced to external vendors
  • • Service Delivery Management: Managing resources to meet daily delivery schedules; Providing guidance to subordinates on company goals & policy; Monitoring staff to ensure the prompt resolution to all business requests; Managing staff induction, training, & performance reviews; Delegating tasks & responsibilities to appropriate personnel; Resolving conflicts within service delivery team; Communicating complex technical concepts to management team; Meeting service goals with available resources; Providing an effective on-call response service; Promoting a strong user focused culture across all of the Service Delivery team; Designs future processes & defines system requirements for functional areas within the Service Delivery organisation; Establishes measurement criteria for processes so team can continuously improve
  • Incident Management where service delivery does not meet expectations; Performing root cause analysis; Restoring normal operations as quickly as possible after any disruptions; Carrying out business risk & impact analysis
  • • Project Management: Managed projects & ensured achievement of performance objectives of project; Scheduled budget for projects & ensured cost according to same; Developed & managed all project plans; Resource planning & ensuring achievement of all metrics; Ensuring that projects are completed on time; Completed projects include - Wintel Infrastructure re-design & implementation; Transition to Hyper-V Solution, virtualization & upgrade of Wintel server environment to Server 2008 R2, Redesign of backup (DPM) solution; Migration of Warehouse AIX infrastructure to new hardware, Design & setup of new infrastructure 3 remote sites, included all hardware, DB & application (WMS) testing for Go-Live; Terminal Services solution rollout for remote sites; Redesign of mission critical printing line & implementation of solution resulting in printing cost reduction
  • • Aligned Standards: Optimizing business value of IT service delivery model (SDM) through alignment of ITSM best practice; Compliance with internal policies, procedures and external governance; Establishing framework for incident & change management
  • Change & Release Management: Lead & organise walk through meetings to review project roadmaps with IT project teams & stakeholders, included Project Impact, UAT, Go No Go readiness assessments, correct build version to deploy, task dependencies, review of back-out plans, identifying risks & reviewing of test plans ensuring that all initiatives adhere to the release process & procedures; Manage, review & prioritize all RFC’s according to release management processes, polices & procedures using release management; Collaborate with CAB & Change Management regarding business changes, impact & procedures ensuring that project requirements are implemented in compliance with change; Ensure that the timing of planned implementations does not conflict with other planned changes; Initiate the implementation of releases & decides on corrective actions as needed; Chair the Change & Release Board (CAB meetings); Manage FSR (Forward Schedule of Releases) & FSC (Forward Schedule of Changes); SLA based Reporting, Continuous Service Improvement, Capacity Planning & Risk Management
  •  Personal Attributes: Recognised as a strong leader who effectively influences & motivates others into taking action; Strong decision making & problem solving skills; Building successful teams; Proficient in project management techniques & theory; Ability to multitask in a busy work environment; Budgeting & cost tracking; Superb documentation skills; A self-starter who is able to work independently & without supervision; Interacting with customers at a senior level; Negotiating Service Level Agreements; Planning high availability systems; Carrying out business impact analysis studies; Achieving productivity gains in service delivery; Ability to think tactically; Knowledge of IT market & trends; Creating stakeholder maps
2008
(Jan – Jun)

IT 2nd Level Support

eBay
2006 – 2007
(Sep – Aug)

IT Operational Infrastructure Support

CBH Group
2005 – 2006
(Dec – Sep)

IT Support Engineer

TOWER Australia
2003 – 2005

Server Technician/Analyst

Intel Corporation

Work

2008 – 2014

Supply Chain Optimization Manager; Operations IT Manager; Senior IT Engineer & WMS Team Lead

Uniphar
  • • IT/Business Operations Management: Management of IT infrastructure for Warehouse & Wintel Environment across 4 sites; Management of IT operations budgets; Business Application Support; Identify & implement process automation efficiencies across the supply chain; Identification of cost saving through process improvement & supplier evaluation (business cases); Business communications/accountabilities; Assisted line managers & identified opportunities for improvement; Analyzed supply chain & prepared reports for effectiveness of programs; Disaster recovery & Business Continuity Planning; Effective Problem Management; Assisted function teams & identified improvement areas; Developing junior members of the Service Delivery team to a high standard of professionalism
  • Mission Critical Responsibility: IT Operations 24*7 support for warehouse facility, High cost of downtime. Primary incident manager during incident outages
  • • Vendor/Supplier Relationship Management: Developed & maintained good working relations with key Infrastructure, Application & database suppliers; Administered contracts & service level agreements; Oversaw procurement; Pro-actively sought methods to improve operational efficiencies & performance in line with monitoring and reporting on KPIs; Monitored vendors & identified all issues in delivery process & resolution; Maintained good relationship with vendors & ensured cost effective methods; Organised monthly meetings & evaluated work of each vendor; Developed & maintained good relations with existing & potential vendor partners; Monitored processes & identified programs to be outsourced to external vendors
  • • Service Delivery Management: Managing resources to meet daily delivery schedules; Providing guidance to subordinates on company goals & policy; Monitoring staff to ensure the prompt resolution to all business requests; Managing staff induction, training, & performance reviews; Delegating tasks & responsibilities to appropriate personnel; Resolving conflicts within service delivery team; Communicating complex technical concepts to management team; Meeting service goals with available resources; Providing an effective on-call response service; Promoting a strong user focused culture across all of the Service Delivery team; Designs future processes & defines system requirements for functional areas within the Service Delivery organisation; Establishes measurement criteria for processes so team can continuously improve
  • Incident Management where service delivery does not meet expectations; Performing root cause analysis; Restoring normal operations as quickly as possible after any disruptions; Carrying out business risk & impact analysis
  • • Project Management: Managed projects & ensured achievement of performance objectives of project; Scheduled budget for projects & ensured cost according to same; Developed & managed all project plans; Resource planning & ensuring achievement of all metrics; Ensuring that projects are completed on time; Completed projects include - Wintel Infrastructure re-design & implementation; Transition to Hyper-V Solution, virtualization & upgrade of Wintel server environment to Server 2008 R2, Redesign of backup (DPM) solution; Migration of Warehouse AIX infrastructure to new hardware, Design & setup of new infrastructure 3 remote sites, included all hardware, DB & application (WMS) testing for Go-Live; Terminal Services solution rollout for remote sites; Redesign of mission critical printing line & implementation of solution resulting in printing cost reduction
  • • Aligned Standards: Optimizing business value of IT service delivery model (SDM) through alignment of ITSM best practice; Compliance with internal policies, procedures and external governance; Establishing framework for incident & change management
  • Change & Release Management: Lead & organise walk through meetings to review project roadmaps with IT project teams & stakeholders, included Project Impact, UAT, Go No Go readiness assessments, correct build version to deploy, task dependencies, review of back-out plans, identifying risks & reviewing of test plans ensuring that all initiatives adhere to the release process & procedures; Manage, review & prioritize all RFC’s according to release management processes, polices & procedures using release management; Collaborate with CAB & Change Management regarding business changes, impact & procedures ensuring that project requirements are implemented in compliance with change; Ensure that the timing of planned implementations does not conflict with other planned changes; Initiate the implementation of releases & decides on corrective actions as needed; Chair the Change & Release Board (CAB meetings); Manage FSR (Forward Schedule of Releases) & FSC (Forward Schedule of Changes); SLA based Reporting, Continuous Service Improvement, Capacity Planning & Risk Management
  •  Personal Attributes: Recognised as a strong leader who effectively influences & motivates others into taking action; Strong decision making & problem solving skills; Building successful teams; Proficient in project management techniques & theory; Ability to multitask in a busy work environment; Budgeting & cost tracking; Superb documentation skills; A self-starter who is able to work independently & without supervision; Interacting with customers at a senior level; Negotiating Service Level Agreements; Planning high availability systems; Carrying out business impact analysis studies; Achieving productivity gains in service delivery; Ability to think tactically; Knowledge of IT market & trends; Creating stakeholder maps
2008
(Jan – Jun)

IT 2nd Level Support

eBay
2006 – 2007
(Sep – Aug)

IT Operational Infrastructure Support

CBH Group
2005 – 2006
(Dec – Sep)

IT Support Engineer

TOWER Australia
2003 – 2005

Server Technician/Analyst

Intel Corporation

Education

2011 – 2014

Henley Business School

Master of Business Administration (M.B.A.)
2009 – 2010

Griffith College Dublin

Diploma in Management Studies
2000 – 2004

University of Limerick

B.Sc

Additional Info