Kishore Pillai

Kishore Pillai

Studies at:

Henley Business School

Location in:

Reading, United Kingdom

Kishore Pillai

Kishores connections

Currently

Studies at:
Henley Business School
Location in:
Reading, United Kingdom

Bio

A proactive and dynamic Project Manager/Business Analyst with a wide range of expertise in Team leadership, Business Analytics, Process Analysis and Redesign and Change Management

• Prince2 Practitioner, ISEB Business Analysis Essentials certified
• Proven track record in leading complex technical and operational projects
• A confident communicator and negotiator capable of developing positive stake holder relationships
• Proven track record in handling technical support teams in a helpdesk environment by meeting published SLA’s
• Proven track record in managing projects to implement CRM Systems, Reporting Solutions and Dashboards, Content Management Systems (CMS), Windows Active Directory Migration including Servers and Desktops, Customer Feedback Systems, KCS (Knowledge Centered Support) and Key Performance Indicators (KPI’s)
• Experience in managing development teams onshore and offshore for various online and database projects
• Knowledge in Windows Server/Desktop, LAN, Oracle, SQL Server, SSRS, Amdocs ClarifyCRM, InQuiraCMS, Tridion CMS
• MCSE(2003) and Six Sigma Greenbelt certified
• Working knowledge on ITIL, Agile and SCRUM methodologies

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Work

2012 – present

Business Consultant

IBM
2006 – 2012

Business Analyst

Quest
  • • Project Management and solution architect for a complete reengineering of Reporting Solutions utilising Oracle, SQL, SSRS, SSIS, Excel (Advanced)
  • • Responsible for creating RFP’s and vendor selection for various technology projects
  • • Experienced in managing vendor relationships
  • • Leading Service Improvement projects which is aimed at developing a world class technical support organization
  • • Responsible for preparing cost estimates, project plans and business cases for Technology and Infrastructure Projects
  • • Specialised in designing Process Workflows, Reporting Solutions and KPI’s for CMS(InQuira, Tridion) and CRM systems(Amdocs Clarify) in an I.T. customer support environment
  • • Documenting functional requirements and facilitating business and technology workshops, brainstorm sessions in all levels of the project life cycle
  • • Proven track record in building excellent working relationship with IT Development teams both onsite and offshore
  • • Experienced in managing user training and go-live process
  • • Experienced in managing QA and UAT including developing testing strategies
2005 – 2006
(Jan – Jan)

2005-2006 Technical Support Engineer

Quest Software
  • • Assisting customers in designing their I.T. infrastructure project plans relating to Windows Active Directory and MS Exchange Migration by using Quest products
  • • Responsible for handling technical issues relation to Quest Windows and MS Exchange Management products
  • • Playing a vital role in the specialist team by transitioning product support based in North America to the UK
2000 – 2004

Team Lead/IT Analyst

GE (GE Money- GENPACT)
  • • Responsible for managing a team of 10 support engineers and leading numerous Service Improvement projects by using Six Sigma methodologies to improve operating efficiency, customer satisfaction and reduce costs
  • • Designing and managing IT infrastructure projects including AD migration, data migration, image consolidation etc.
  • • Successfully handling complex customer issues and building strong relationships with vendors, customers and project stake holders
  • • Operational ownership of I.T. infrastructure consisting of servers, desktops and printers
1999 – 2000
(Aug – May)

Network Engineer

CMS Computers

Work

2012 – present

Business Consultant

IBM
2006 – 2012

Business Analyst

Quest
  • • Project Management and solution architect for a complete reengineering of Reporting Solutions utilising Oracle, SQL, SSRS, SSIS, Excel (Advanced)
  • • Responsible for creating RFP’s and vendor selection for various technology projects
  • • Experienced in managing vendor relationships
  • • Leading Service Improvement projects which is aimed at developing a world class technical support organization
  • • Responsible for preparing cost estimates, project plans and business cases for Technology and Infrastructure Projects
  • • Specialised in designing Process Workflows, Reporting Solutions and KPI’s for CMS(InQuira, Tridion) and CRM systems(Amdocs Clarify) in an I.T. customer support environment
  • • Documenting functional requirements and facilitating business and technology workshops, brainstorm sessions in all levels of the project life cycle
  • • Proven track record in building excellent working relationship with IT Development teams both onsite and offshore
  • • Experienced in managing user training and go-live process
  • • Experienced in managing QA and UAT including developing testing strategies
2005 – 2006
(Jan – Jan)

2005-2006 Technical Support Engineer

Quest Software
  • • Assisting customers in designing their I.T. infrastructure project plans relating to Windows Active Directory and MS Exchange Migration by using Quest products
  • • Responsible for handling technical issues relation to Quest Windows and MS Exchange Management products
  • • Playing a vital role in the specialist team by transitioning product support based in North America to the UK
2000 – 2004

Team Lead/IT Analyst

GE (GE Money- GENPACT)
  • • Responsible for managing a team of 10 support engineers and leading numerous Service Improvement projects by using Six Sigma methodologies to improve operating efficiency, customer satisfaction and reduce costs
  • • Designing and managing IT infrastructure projects including AD migration, data migration, image consolidation etc.
  • • Successfully handling complex customer issues and building strong relationships with vendors, customers and project stake holders
  • • Operational ownership of I.T. infrastructure consisting of servers, desktops and printers
1999 – 2000
(Aug – May)

Network Engineer

CMS Computers

Education

2012 – 2016

Henley Business School

Master of Business Administration (MBA)
2012 – 2016

Henley Business School

2010

PRINCE2

PRINCE2-2009 Practitioner
2008

ISEB

Business Analysis Essentials
1999 – 2008

Microsoft

MCSE
2002 – 2004

General Electric (GE)

Six Sigma Green Belt
1993 – 1998

University of Kerala

Additional Info