Madhur Sawant

Madhur Sawant

Studies at:

Cranfield School of Management

Location in:

London, United Kingdom

Madhur Sawant

Madhurs connections

Currently

Studies at:
Cranfield School of Management
Location in:
London, United Kingdom

Bio

I am an experienced Manager and team leader with a proven track record of success in the telecom sector working for the top 2 telecom companies in the US, specialising in the delivery of various large-scale, multi-million pound technology projects for Fixed-Line, Internet & TV for private and corporate clients. As a project manager, I have robust experience in tuning the strategy, processes and attitude of my team to consistently deliver the best possible value for our customers.

Post-MBA, I am looking for consulting and leadership opportunities with major international companies

Madhur has worked/studied in

  • India
  • United Kingdom
  • United States of America

Madhur speaks

  • English
  • Hindi
  • Gujarati
  • Marathi

Madhur has experience in

  • Telecoms

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Work

2008 – 2010

Consultant for Verizon

IT-SCIENT , United States of America
  • Jun 2008 to Aug 2010 – Dallas/Tampa, US
  • CONSULTANT / BUSINESS & SYSTEMS ANALYST: Verizon
  • Working as a Consultant to Verizon providing technology and telecom expertise for managing information systems for their flag ship American fixed-line, broadband and TV service – FiOS
  • Identified operational and system changes to improve online ordering and call centre services
  • Advised on systems rationalization by identifying and evaluating data migration and data consolidation opportunities to improve customer management & inventory allocations.
  • Redesigned user interface for call centre systems and guided it through implementation enhancing the marketing of TV programming and broadband packages to incumbent customers
  • Liaised with project managers and technology Directors managing escalations including C-level issues and lead resolution efforts with cross-functional teams in the organisation
  • Acknowledged as trouble shooter for FiOS TV and broadband service outage situations. Acted as single point of contact disseminating public and internal communication for service outages.
  • Transformed mitigation steps into equivalent business requirements for respective departments
  • Commended by Verizon Director for the formulation of high priority customer issue resolution strategies resulting in Zero service escalation over a 6 month period for TV services
  • Delivered rapid resolution for a majority of customer issues within first week of launch of a variety of marketing promotions for bundled phone, internet, wireless and TV services
2006 – 2008

Consultant for AT&T

Infosys Limited , United States of America
  • Oct 2006 to Jun 2008 – St. Louis, US
  • CONSULTANT / PROGRAMMER ANALYST for AT&T Inc: Infosys Technologies Ltd
  • Working as a Consultant with AT&T with a brief to improve information systems for their
  • flagship American fixed-line, broadband and TV service – U-verse
  • Reported directly to AT&T Senior Technical Directors and project managers
  • Mentored 5 Indian software engineers appraising them on multiple performance measures
  • Led a global team based across both India and the United States in the provision of requirements analysis and solutions design for multiple U-verse telecom projects
  • Identified requirements and budget needs and managed effective allocation of resources
  • Matched established CMMI processes and target quality assurance metrics, tuning both project processes and people processes to improve overall project performance
  • Provided US-based PMO with pre-sales consultancy advice on various post merger issues
  • Aided Infosys in securing projects for IT-driven consolidation and systems rationalization
  • Established crisis management protocols and created virtual teams for the resolution of service issues for multiple vendor launch in US, Israel, India and Philippines
  • Acted as key point of contact for AT&T Technical Directors and India based offshore team
  • Responsible for regular project briefings and technical updates to AT&T Technical Directors
  • Improved order processing by 30% enabling provisioning of 70,000 new daily customer orders
  • Recognised at AT&T board level in the delivery of multiple critical projects each saving £1m p.a.
  • Awarded ‘Best of the Best’ by the AT&T PMO of Infosys for excellence in project delivery and customer relations
2004 – 2006

Software Engineer

Infosys Limited , India
  • Apr 2004 to Oct 2006 – Pune, India
  • SOFTWARE ENGINEER: Infosys Technologies Ltd
  • Responsible for the design and development of software components for AT&T’s order provisioning systems for DSL, fixed loop services and fibre-backed networks.
  • Delivered client savings of over £100K annually by finding innovative opportunities for automation and developing software and databases for carrying out the automation.
  • Won several awards for delivering critical projects and identifying automation opportunities
  • Improved team knowledge base as Knowledge Management Champion for software, leading to reductions in software bugs and improvements in quality for 75% of projects implemented.

Work

2008 – 2010

Consultant for Verizon

IT-SCIENT , United States of America
  • Jun 2008 to Aug 2010 – Dallas/Tampa, US
  • CONSULTANT / BUSINESS & SYSTEMS ANALYST: Verizon
  • Working as a Consultant to Verizon providing technology and telecom expertise for managing information systems for their flag ship American fixed-line, broadband and TV service – FiOS
  • Identified operational and system changes to improve online ordering and call centre services
  • Advised on systems rationalization by identifying and evaluating data migration and data consolidation opportunities to improve customer management & inventory allocations.
  • Redesigned user interface for call centre systems and guided it through implementation enhancing the marketing of TV programming and broadband packages to incumbent customers
  • Liaised with project managers and technology Directors managing escalations including C-level issues and lead resolution efforts with cross-functional teams in the organisation
  • Acknowledged as trouble shooter for FiOS TV and broadband service outage situations. Acted as single point of contact disseminating public and internal communication for service outages.
  • Transformed mitigation steps into equivalent business requirements for respective departments
  • Commended by Verizon Director for the formulation of high priority customer issue resolution strategies resulting in Zero service escalation over a 6 month period for TV services
  • Delivered rapid resolution for a majority of customer issues within first week of launch of a variety of marketing promotions for bundled phone, internet, wireless and TV services
2006 – 2008

Consultant for AT&T

Infosys Limited , United States of America
  • Oct 2006 to Jun 2008 – St. Louis, US
  • CONSULTANT / PROGRAMMER ANALYST for AT&T Inc: Infosys Technologies Ltd
  • Working as a Consultant with AT&T with a brief to improve information systems for their
  • flagship American fixed-line, broadband and TV service – U-verse
  • Reported directly to AT&T Senior Technical Directors and project managers
  • Mentored 5 Indian software engineers appraising them on multiple performance measures
  • Led a global team based across both India and the United States in the provision of requirements analysis and solutions design for multiple U-verse telecom projects
  • Identified requirements and budget needs and managed effective allocation of resources
  • Matched established CMMI processes and target quality assurance metrics, tuning both project processes and people processes to improve overall project performance
  • Provided US-based PMO with pre-sales consultancy advice on various post merger issues
  • Aided Infosys in securing projects for IT-driven consolidation and systems rationalization
  • Established crisis management protocols and created virtual teams for the resolution of service issues for multiple vendor launch in US, Israel, India and Philippines
  • Acted as key point of contact for AT&T Technical Directors and India based offshore team
  • Responsible for regular project briefings and technical updates to AT&T Technical Directors
  • Improved order processing by 30% enabling provisioning of 70,000 new daily customer orders
  • Recognised at AT&T board level in the delivery of multiple critical projects each saving £1m p.a.
  • Awarded ‘Best of the Best’ by the AT&T PMO of Infosys for excellence in project delivery and customer relations
2004 – 2006

Software Engineer

Infosys Limited , India
  • Apr 2004 to Oct 2006 – Pune, India
  • SOFTWARE ENGINEER: Infosys Technologies Ltd
  • Responsible for the design and development of software components for AT&T’s order provisioning systems for DSL, fixed loop services and fibre-backed networks.
  • Delivered client savings of over £100K annually by finding innovative opportunities for automation and developing software and databases for carrying out the automation.
  • Won several awards for delivering critical projects and identifying automation opportunities
  • Improved team knowledge base as Knowledge Management Champion for software, leading to reductions in software bugs and improvements in quality for 75% of projects implemented.

Education

2010 – 2011

Cranfield School of Management

(MBA)
1999 – 2003

Mumbai University

BE Computer Science (Bachelors)

Additional Info