Manuel Trindade

Manuel Trindade

Studies at:

University of Exeter Business School

Location in:

Tavira, Portugal

Manuel Trindade

Manuels connections

Currently

Studies at:
University of Exeter Business School
Location in:
Tavira, Portugal

Bio

I have extensive international experience in a range of service industries, and my particular strengths are in Customer Service and IT, in service design, process and project management, communicating with internal and external stakeholders and HR. I am a multi-lingual manager - fluent in English, Portuguese, French, Spanish, Italian and Dutch, expert at building relationships. I have been awarded the Thomson Reuters Scholarship for the One Planet MBA at the University of Exeter Business School in 2011 - 2012

Manuel has worked/studied in

  • Angola
  • Cambodia
  • France
  • Netherlands
  • Poland
  • Portugal
  • United Kingdom

Manuel speaks

  • English
  • French
  • Portuguese
  • Spanish
  • Dutch
  • Italian

Manuel has experience in

  • Consulting
  • Energy

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Work

2009 – 2012

Facilities Manager

Fujitsu Technology Solutions , Portugal
  • Managed logistics, security, health and safety and supplier relationships for an estate of offices and warehouses in six locations throughout Portugal. • Brought together all facilities in Portugal for the first time under the same central management • Negotiated 15% cost reductions for utility bills and new/existing vendor contracts • Implemented a new recycling system • Managed the outsourcing of the position upon departure
2008 – 2009
(Sep – Oct)

Service Manager

Fujitsu Services , Portugal
  • Coordinated Service Desks of key international clients (Total PCH and Legrand), leading daily operations, managing large teams, communication and client relationships.
  • Successfully ramped-up the Legrand account, to include more countries (ES, IT, UK, TR)
  • Expanded the support services provided
  • Developed a high performance, low-turnover team
2007 – 2008
(Mar – May)

Consultant

Consultant , Oc
  • * Phare Ponleu Selpak, Cambodia: Consultant Director organised, produced and promoted Tini Tinou 2008, a major international circus festival, with 9 acts from 7 countries in 4 continents
  • * Aldelia Ltd, London, UK: Supported a start-up recruitment company recruiting for oil and gas majors as well as service companies and for new business development
  • * Hewitt Associates, Krakow, Poland: Supported a team recruiting for Sun Microsystems in the EMEA region and recruited personally for France, Italy and Portugal
2002 – 2005

Recruitment Officer

Total E&P Angola , Angola
  • Implemented a whole life cycle recruitment process, integrated staff during their first year
  • Developed media communications plans in Portugal, Brazil, South Africa, USA and African job portals
  • Hired over 170 people during a two-year period for the Total branch with the highest worldwide growth-rate at the time
  • Selected and retained high-calibre individuals
2000 – 2002

Training and Quality Manager

Sykes France SA , France
  • Implemented COPC 2000 quality standard and Blue Pumpkin staffing and scheduling tool; Coordinated training activities throughout a Contact Centre with 250 Employees; Coached and developed a team of 4 Trainers and Quality Monitors; Organised processes and procedures for the Contact Centre.

Work

2009 – 2012

Facilities Manager

Fujitsu Technology Solutions , Portugal
  • Managed logistics, security, health and safety and supplier relationships for an estate of offices and warehouses in six locations throughout Portugal. • Brought together all facilities in Portugal for the first time under the same central management • Negotiated 15% cost reductions for utility bills and new/existing vendor contracts • Implemented a new recycling system • Managed the outsourcing of the position upon departure
2008 – 2009
(Sep – Oct)

Service Manager

Fujitsu Services , Portugal
  • Coordinated Service Desks of key international clients (Total PCH and Legrand), leading daily operations, managing large teams, communication and client relationships.
  • Successfully ramped-up the Legrand account, to include more countries (ES, IT, UK, TR)
  • Expanded the support services provided
  • Developed a high performance, low-turnover team
2007 – 2008
(Mar – May)

Consultant

Consultant , Oc
  • * Phare Ponleu Selpak, Cambodia: Consultant Director organised, produced and promoted Tini Tinou 2008, a major international circus festival, with 9 acts from 7 countries in 4 continents
  • * Aldelia Ltd, London, UK: Supported a start-up recruitment company recruiting for oil and gas majors as well as service companies and for new business development
  • * Hewitt Associates, Krakow, Poland: Supported a team recruiting for Sun Microsystems in the EMEA region and recruited personally for France, Italy and Portugal
2002 – 2005

Recruitment Officer

Total E&P Angola , Angola
  • Implemented a whole life cycle recruitment process, integrated staff during their first year
  • Developed media communications plans in Portugal, Brazil, South Africa, USA and African job portals
  • Hired over 170 people during a two-year period for the Total branch with the highest worldwide growth-rate at the time
  • Selected and retained high-calibre individuals
2000 – 2002

Training and Quality Manager

Sykes France SA , France
  • Implemented COPC 2000 quality standard and Blue Pumpkin staffing and scheduling tool; Coordinated training activities throughout a Contact Centre with 250 Employees; Coached and developed a team of 4 Trainers and Quality Monitors; Organised processes and procedures for the Contact Centre.

Education

2011 – 2012

University of Exeter Business School

One Planet MBA (MBA)
2005 – 2006

Higher School of Media and Arts

Honours in Journalism (other)
1998 – 1999

Glasgow Caledonian University

ERASMUS in Communication and Mass Media (other)
1994 – 1998

Higher School of Media and Arts

Business Communication - PR (Bachelors)

Achievements

  • Organised two major events, a student and a circus festival
  • Received a Thomson Reuters Scholarship
  • Lived in three continents and travelled to over fourty countries, in four continents

Additional Info

Website
betrindade.wordpress.com
Nationality:
  • Portuguese