Rajat Sud

Rajat Sud

Works at:

Genpact India Pvt Ltd

Location in:

Hyderabad, India

Rajat Sud

Rajats connections

Currently

Works at:
Genpact India Pvt Ltd
Location in:
Hyderabad, India

Bio

Major Projects

IBM Research Labs (Experiential Learning Programme: ISB) COCKPIT Aug 2010-Dec 2010


Assessment of IBM’s E-Governance model and identification of technological solutions to increase citizen’s engagement.

Finalist at the Make My Trip National Case Competition.

Awards


Awarded employee of the quarter for Oct-Dec’2005 (HSBC Kolkata) for successfully planning and coordinating all events during the site inauguration.

Nominated as part of a ‘Talent Pool ’in HSBC to initiate a Employee Satisfaction Project, which helped increase the site score by over 15%.

Coordinator, Wine and Brewery Club, ISB: Planned and organized events such as wine tasting and cocktail evenings.

Voted as student of the year (1999-2000) in the Department by the student body and faculty (DCAC).

Rajat has worked/studied in

  • India

Rajat speaks

  • English
  • Hindi

Rajat has experience in

  • Hospitality
  • Luxury

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Work

2011 – present

Assistant Vice President Business Development

Genpact India Pvt Ltd , India
2005 – 2010

Manager Operations/Asst Manager Training

HSBC , India
  • Credit Card Operations- North America & Mortgage Operations – UK Oct 2006 – March 2010
  • Initiated a process improvement program which resulted in a 100% increase over a period of four months.
  • Created a training and incentive program for a non performing product. Site became global leader in sales rate in 9 months.
  • Increased focus on customer satisfaction scores leading to a 5% increase in the same.
  • Developed and managed a performance stack ranking tool for the process which was then adopted as a site standard.
  • Managed teams of 60-150 agents in Back Office Processing and Contact Centre Sales operations. Responsibilities included:
  • Recruiting, cross training, scheduling and achievement of performance metrics.
  • Simultaneously managing mortgage processes across US and UK business areas.
  • Achieving daily and monthly sales targets. My team was ranked amongst 5 teams globally on sales performance for Q3 2009.
  • Managing the first successful migration for an Amanah (Islamic Banking) process.
  • Identifying and mentoring high potential employees to help them achieve vertical growth.
  • Assistant Manager Training and Development- July 2005- Oct 2006
  • Implemented an online learning tool to enable employees to comply with US training standards.
  • Conceptualized & conducted over 50 workshops on team building & communication and leadership skills for junior managers.
2000 – 2005

Asst Manager Operations/Management Trainee

ITC Hotels Limites , India
  • Sonar Bangla Kolkata, West Bengal
  • Assistant Manager Food & Beverage Service/Lobby Manager -August 2002- June 2005
  • Responsible for managing Restaurant, Night Club & Lobby operations including point of sales, complaint handling and ensuring guest satisfaction.
  • Recruited, trained and managed Butler Service.
  • Developed training modules, 24 hour menus and Standard Operating Procedures for 24 hour F & B operations.
  • 24 hour Restaurant was awarded the Best Breakfast in the City by the Times Food Guide in 2004.
  • Organized and implemented nine different food festivals over a period of 12 months which increased average revenues by 50%.
  • Set in place systems to bring down bills on hold resulting in recovery of over 85% of delayed room payments.
  • Management trainee- July 2000- July 2002
  • Redesigned the operations at the Room Service department in Kakatiya, Hyderabad resulting in an improvement in efficiency.
  • Designed service flow and trained employees in Front Office operations at the Grand Maratha at Mumbai.
  • Conducted a Competitive Banquets Business Analysis in Delhi (2001)

Work

2011 – present

Assistant Vice President Business Development

Genpact India Pvt Ltd , India
2005 – 2010

Manager Operations/Asst Manager Training

HSBC , India
  • Credit Card Operations- North America & Mortgage Operations – UK Oct 2006 – March 2010
  • Initiated a process improvement program which resulted in a 100% increase over a period of four months.
  • Created a training and incentive program for a non performing product. Site became global leader in sales rate in 9 months.
  • Increased focus on customer satisfaction scores leading to a 5% increase in the same.
  • Developed and managed a performance stack ranking tool for the process which was then adopted as a site standard.
  • Managed teams of 60-150 agents in Back Office Processing and Contact Centre Sales operations. Responsibilities included:
  • Recruiting, cross training, scheduling and achievement of performance metrics.
  • Simultaneously managing mortgage processes across US and UK business areas.
  • Achieving daily and monthly sales targets. My team was ranked amongst 5 teams globally on sales performance for Q3 2009.
  • Managing the first successful migration for an Amanah (Islamic Banking) process.
  • Identifying and mentoring high potential employees to help them achieve vertical growth.
  • Assistant Manager Training and Development- July 2005- Oct 2006
  • Implemented an online learning tool to enable employees to comply with US training standards.
  • Conceptualized & conducted over 50 workshops on team building & communication and leadership skills for junior managers.
2000 – 2005

Asst Manager Operations/Management Trainee

ITC Hotels Limites , India
  • Sonar Bangla Kolkata, West Bengal
  • Assistant Manager Food & Beverage Service/Lobby Manager -August 2002- June 2005
  • Responsible for managing Restaurant, Night Club & Lobby operations including point of sales, complaint handling and ensuring guest satisfaction.
  • Recruited, trained and managed Butler Service.
  • Developed training modules, 24 hour menus and Standard Operating Procedures for 24 hour F & B operations.
  • 24 hour Restaurant was awarded the Best Breakfast in the City by the Times Food Guide in 2004.
  • Organized and implemented nine different food festivals over a period of 12 months which increased average revenues by 50%.
  • Set in place systems to bring down bills on hold resulting in recovery of over 85% of delayed room payments.
  • Management trainee- July 2000- July 2002
  • Redesigned the operations at the Room Service department in Kakatiya, Hyderabad resulting in an improvement in efficiency.
  • Designed service flow and trained employees in Front Office operations at the Grand Maratha at Mumbai.
  • Conducted a Competitive Banquets Business Analysis in Delhi (2001)

Education

2010 – 2011

Indian School of Business

Post Graduate Program in Management (Marketing & Strategy) (MBA)
1997 – 2000

Delhi University

BA (Advertising Sales Promotion & Management) (Bachelors)

Additional Info

Website
in.linkedin.com/pub/rajat-sud/9/160/3aa