Sara Maki

Sara Maki

Works at:

Scotiabank

Location in:

Toronto, Canada

Sara Maki

Saras connections

Currently

Works at:
Scotiabank
Location in:
Toronto, Canada

Bio

International business professional with nine years of experience spanning international non-profits to large corporations. Completed a leadership rotation program at a leading Canadian bank, focused on enhancing customer experience for a variety of customer segments. Currently provides strategy, thought leadership and operational support to drive portfolio growth and profitability of our customer base in Mexico, Peru, Chile and Colombia. Dedicated to community leadership activities through long-standing commitment in consulting for non-profits.

Effective communicator, strong project and relationship building skills, and highly motivated leader.

Sara has worked/studied in

  • Canada
  • Chile
  • France
  • Mexico
  • Spain
  • United Kingdom

Sara speaks

  • English
  • Spanish

Sara has experience in

  • Financial services (incl. insurance, mortgages, retail banking)
  • Government / Public sector / Non-profit
  • Technology

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Work

2016

Senior Manager, Online and Mobile Banking

Scotiabank , Canada, Mexico
  • • Selected to support the key strategic priority of increasing digital sales in Latin America; serving as product owner in an agile team for online product applications, and self-service tools and virtual agents
2014 – 2016

Senior Manager, Customer Experience

Scotiabank , Canada, Chile, Mexico
  • • Led the $500K, 30 person cross-cultural project team to enhance the customer experience of affluent customers in the Dominican Republic and El Salvador; including new product development, enhanced retail real estate and detailed training and recruitment of sales officers
  • • Provide thought leadership and expertise on strategy for customer segmentation models across our operations in Mexico, Peru, Chile, Colombia, Central American and the Caribbean (products, services and rewards models for affluent customers and lower income customers)
2012 – 2014

International Associate

Scotiabank , Canada, Mexico
  • • Selected to join the bank's retail leadership rotation program: International Associate Development Program
  • • First Rotation: International Product Team, where I developed and launched a 3 year strategy for a loyalty rewards program
  • • Second and Third Rotation: International Customer Experience (Toronto and Mexico City), where I supported the design of a new segmentation strategy for affluent customers focusing on customer retention, focusing on project management, analysis and training
  • • Fourth Rotation: International Operation Model Design team, where I re-engineered processes to ensure efficiency in the branches, with a heavy focus on Customer Service.

Work

2016

Senior Manager, Online and Mobile Banking

Scotiabank , Canada, Mexico
  • • Selected to support the key strategic priority of increasing digital sales in Latin America; serving as product owner in an agile team for online product applications, and self-service tools and virtual agents
2014 – 2016

Senior Manager, Customer Experience

Scotiabank , Canada, Chile, Mexico
  • • Led the $500K, 30 person cross-cultural project team to enhance the customer experience of affluent customers in the Dominican Republic and El Salvador; including new product development, enhanced retail real estate and detailed training and recruitment of sales officers
  • • Provide thought leadership and expertise on strategy for customer segmentation models across our operations in Mexico, Peru, Chile, Colombia, Central American and the Caribbean (products, services and rewards models for affluent customers and lower income customers)
2012 – 2014

International Associate

Scotiabank , Canada, Mexico
  • • Selected to join the bank's retail leadership rotation program: International Associate Development Program
  • • First Rotation: International Product Team, where I developed and launched a 3 year strategy for a loyalty rewards program
  • • Second and Third Rotation: International Customer Experience (Toronto and Mexico City), where I supported the design of a new segmentation strategy for affluent customers focusing on customer retention, focusing on project management, analysis and training
  • • Fourth Rotation: International Operation Model Design team, where I re-engineered processes to ensure efficiency in the branches, with a heavy focus on Customer Service.

Education

2009 – 2011

York University: Schulich

Marketing (MBA)

Achievements

  • 2015 "Best of the Best"- Scotiabank's Top Performer Award
  • 2013 "Best of the Best"- Scotiabank's Top Performer Award

Additional Info

Website
ca.linkedin.com/in/sara-maki-mba-67b5434
Nationality:
  • Canadian