Valentina Botero Marin

Valentina Botero Marin

Studies at:

Grenoble Ecole de Management

Location in:

London, United Kingdom

Valentina Botero Marin

Valentinas connections

Currently

Studies at:
Grenoble Ecole de Management
Location in:
London, United Kingdom

Valentina has worked/studied in

  • Colombia
  • France
  • Germany
  • United Kingdom

Valentina speaks

  • English
  • French
  • Portuguese
  • Spanish

Valentina has experience in

  • Consulting
  • Government / Public sector / Non-profit
  • Technology

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Work

2005 – 2010

Customer and Partner Experience Program Manager - Andean Region

Microsoft , Colombia
  • 70% of customers and partners complaints solved in customer favor
  • 85% NSAT (Customer and Partner satisfaction) improving 2% year over year
  • Identified competitive threats (value more than $50m) and solved them in the company favor
  • Leaded Latam Top Issues meetings to follow up and solve more than 5 Top issues monthly involving six sigma change processes
  • Supported main company product launches (i.e. Windows 7 and Office 2010) through the voice of the customer and Top Issues processes
2004 – 2005
(Mar – Oct)

Marketing Microsoft Business Solutions

Microsoft , Colombia
  • Increased demand generation by 150% through an innovating Marketing Through Partner program
  • Supported 15% sales growth through a consistent and organized direct marketing mix
  • Negotiated with vendors and designed main marketing campaigns and events
2002 – 2003
(Sep – Oct)

Service management project leader

ASTRAL SCHWIMMBADTECHNIK GMBH , Germany
  • Coordinated a cross functional team in a project to implement a new structure of the quality and customer service department
  • Improved the efficiency of communications with Spanish headquarters and reduced customer complaints in 20% monthly
2001 – 2002
(Jan – Jul)

Local Committee President

AIESEC MANIZALES - International Student Association , Colombia
  • Increased internships in 30%
  • Consolidated, coordinated and coached a team of 5 Vice-Presidents and AIESEC Manizales members
  • Established 2 new partnerships with the Mayor House and Universidad Autónoma de Manizales

Work

2005 – 2010

Customer and Partner Experience Program Manager - Andean Region

Microsoft , Colombia
  • 70% of customers and partners complaints solved in customer favor
  • 85% NSAT (Customer and Partner satisfaction) improving 2% year over year
  • Identified competitive threats (value more than $50m) and solved them in the company favor
  • Leaded Latam Top Issues meetings to follow up and solve more than 5 Top issues monthly involving six sigma change processes
  • Supported main company product launches (i.e. Windows 7 and Office 2010) through the voice of the customer and Top Issues processes
2004 – 2005
(Mar – Oct)

Marketing Microsoft Business Solutions

Microsoft , Colombia
  • Increased demand generation by 150% through an innovating Marketing Through Partner program
  • Supported 15% sales growth through a consistent and organized direct marketing mix
  • Negotiated with vendors and designed main marketing campaigns and events
2002 – 2003
(Sep – Oct)

Service management project leader

ASTRAL SCHWIMMBADTECHNIK GMBH , Germany
  • Coordinated a cross functional team in a project to implement a new structure of the quality and customer service department
  • Improved the efficiency of communications with Spanish headquarters and reduced customer complaints in 20% monthly
2001 – 2002
(Jan – Jul)

Local Committee President

AIESEC MANIZALES - International Student Association , Colombia
  • Increased internships in 30%
  • Consolidated, coordinated and coached a team of 5 Vice-Presidents and AIESEC Manizales members
  • Established 2 new partnerships with the Mayor House and Universidad Autónoma de Manizales

Education

2010 – 2012

Grenoble Ecole de Management

Master in Business Administration, Emphasis in Marketing (MBA)
2004 – 2005

Universidad Externado de Colombia and Columbia University, N.Y.

Specialization in International Business Management (Diploma)
1994 – 2000

Universidad Nacional de Colombia - Sede Manizales

BA Industrial Engineer, Major in Information Systems (Bachelors)

Clubs

Not a member of any clubs

Achievements

  • • MBA awarded with Distinction
  • • SIZZLERS SAS, Owner and Co-founder www.sizzlers.com.co

Additional Info

Website
www.linkedin.com/in/valentinabotero
Nationality:
  • Colombian