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What Is The Future Of The Office?

One year on from working from home, as lockdown measures ease, employers will start bringing employees back into the office. But what will the future office look like post-pandemic?

Thu Mar 25 2021

BusinessBecause
At the outset of the pandemic, when we were told to start working from home, the way we worked changed overnight. Our homes became our offices, our kitchen tables became our desks, and our patchy WiFi became our link to the outside world. 

Physical workplaces have changed in meaning and relevance. Work has become largely distributed and remote and now, as lockdown measures begin to ease and employers look to bring employees back to the office, they will be forced to make decisions about the future of the office.


Do we still need a physical office?

For many companies, the seamless transition to remote working will make them question the need for a physical office. 

Remote working technologies like Zoom and Microsoft Teams facilitate instant communication without any of the distractions of an office environment. We also save hours on commuting, meaning work can start within minutes of rolling out of bed. 55% of workers believed they were more productive than they were before the pandemic, according to research by Deloitte. 

While working from home had a positive impact on productivity at the start of the pandemic the longer employees went without the physical interactions that come with an office, the deeper the impact on employee wellbeing and mental health

Offices are also important spaces for reflecting and emphasizing a company’s culture or brand. Without this physical meeting place, companies are just disparate collections of employees, who may work together but have little in common. That could be bad news for innovation. 833381d54dfe0da840985d437399fb43cc942ffa.jpeg

“Innovation happens when people run into each other, not in planned meetings, but by chance,” explains Costas Markides (pictured right), professor of strategy and entrepreneurship at London Business School

While teams have tried to sustain this informal aspect of work—through virtual coffees or after-work Zoom quizzes—it’s very difficult to replicate authentic interaction in a remote setting. Offices quite literally provide the space for these interactions.

Costas points to the popularity of co-working spaces. While they may not have provided the most efficient spaces for productivity, they facilitate informal interaction which leads to idea creation and innovation. 

HEC Paris professor Charles-Henri Besseyre des Horts agrees: “I often say the coffee machine is the best knowledge management tool you can conceive of,” he explains.   

Beyond a work context, people value offices as places to socialize and interact. The success of co-working spaces like WeWork is in their appeal to the self-employed, who don’t have a company office but still crave opportunities to socialize and have a beer after work.


The purpose of an office

While there is still need and demand for offices, their function and definition has changed. 

The Future of the Office Report by property management firm, CBRE, surveyed what people felt about the function of offices in September 2020. 100% of respondents believe an office is a place to collaborate and innovate, as well as a place to experience social interaction and community. Just 6%, however, viewed an office as a place for managers to oversee employees. 

Before the pandemic, going into the office was an established rule. We wouldn’t have questioned it: now, the opposite is true. If those who are able to can do the majority of their work from home, why waste time going into the office? b8ba25330b877ba897ae3340d187136e78b20e21.jpeg

Charles-Henri (pictured right) believes that even if they’re able to work from home, younger generations will need little encouragement to return to the office. “Younger generations may be digitally native, but they still want this interaction: they still want to have a beer after work,” he says. 

For the majority, however, the purpose and function of the office will need redefined. Offices will become places for projects and group work. The type of work which relies on interaction and collaboration, as well as non-verbal approval.

For Costas, this reorientation will be very similar to the shifts we’ve seen at business schools. 

“Traditionally, you would bring students into the physical space to teach them something, then they go home to do their homework alone. Increasingly you find universities doing the exact opposite. You can do the lecture at home and bring students in to work together to practice what they have learned.” 


What might offices of the future look like?

Offices already look significantly different than they would have 20 years ago. Desk-farm models—optimized for efficiency and individual work—are much less common, mostly found in larger corporations.

Open spaces, lounge areas, and glass-walled offices will become the norm. As offices are used more for group-based work, desk spaces may be replaced with larger project rooms, and individual desks replaced by hot-desking. This is what CBRE dubs the ‘hotelisation’ of the office.

The experience that the office offers will also be key to drawing people back in. Why shop at Selfridges, Costas asks, when you can buy things online? The same goes for offices. Employees will look for activities, from morning yoga to learning lunches, as an incentive to go in. 


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There’s even the prospect that the pandemic might have eroded central offices, not replaced but supplemented by regional offices, which could be more convenient to those who value distributed working. 

This could facilitate the idea of shared space, a way of fostering interaction not just with your own employees but with other companies too. “The more decentralised we become, the more important it will be to create opportunities to come together and learn together,” Costas concludes.

Whether employees decide to work from home or commute into an office will depend largely on the decisions that companies make to entice them back in. 

67% of employees expect to adopt a hybrid approach, balancing time at home and in the office. Employers may choose to implement rules on this—one or two days a week, for instance—or leave it to the discretion of the employee. 

What’s clear, though, is that the choice has certainly shifted towards the employee, while the role of the manager or supervisor has certainly changed. This could seriously impact the way organizations are run. 


Next Read: How Mindfulness Apps Can Help You At Work


BB Insights explores the latest research and trends from the business school classroom, drawing on the expertise of world-leading professors to inspire and inform current and future leaders 

Student Reviews

HEC Paris

Student

Verified

7/07/2022

On Campus

Cultural experience

I have met the most competent and diverse batch in this school. These people not only thrive on their own but also makes sure that you are doing it with them. The professors will take your had and walk you through all milestones and make sure you are not left behind. I have found their extracurriculars extremely engaging. There was always a room to have social life after academic life. The only hindrance is the location of the school, it is slightly outside city and living in city is expensive.

Sarah

Verified

18/03/2022

On Campus

Internationality and diversity of opportunities

About my programme I would say it is very international and flexible: we have the opportunity to choose exactly the courses we want. But at the same time, the frame of the campus is crucial in students' life and enable us to create friendships.

Student

Verified

29/10/2021

On Campus

Great selection of people

While HEC's MBA is highly selective, I really enjoy the type of people HEC's selects to make sure everybody gets the best out of their MBA experience and networking opportunities. Not only it's an incredibly diverse pool of people (~60 nationalities) but most importantly they make sure to let in friendly empathic and curious people.

Veronique

Verified

28/10/2021

Blended

Best in France for Grande ecole

A prestigious business school. Languages ​​are important. It is better to have a scientific baccalaureate with excellent grades in high school and good assessments. The courses are well designed as per the latest trends and practicality of learning in stressed upon. Overall, a very good experience.

Ghadi

Verified

11/06/2022

On Campus

Diversity and quality of fellow students

Very international and interesting place to be and opens a lot of opportunities, however the administration is very french and facilities are subpar (gym, classrooms) meaning the academic affairs is pretty much useless and lastly we are graded on a curve which can create a toxic environment because of the competition. With that being said the pros outweighs the cons by far.

Student

Verified

27/03/2022

On Campus

The quality of the teachers, the campus, the clubs

The school is very international indeed, we have courses with international students and share things with them within the extra academic life (in the social clubs especially). We have great career prospects if we prepare ourselves well - however, the global curriculum is still very finance-oriented, which is a pity for other interesting domains of the company world, which does not rely on finance only. The social clubs are good practice for the management and for now, are quite independent.

Lb

Verified

26/03/2022

On Campus

HEC Paris awaits you

HEC Paris is really a nice place to do a master's in business. Many classes are useful and interesting (corporate finance, financial accounting, contract law…), some are less - but the curriculum is to be reviewed in the year to come. Regarding the student life, it is incredible, with about 130 clubs, lots of great parties with even greater people. The Jouy campus offers a lot of opportunities to do sports, and you can breathe fresh air every day. HEC also helps a great deal to find an internship or a job.

Rajarshi

Verified

28/10/2021

Blended

A dream institute

Enrolling in the HEC MBA was by far the best decision I made for myself. The people and faculty are great, with lots of opportunities to meet people and expand your horizons. Very nice campus where I have had some good running sessions. The alumni network is superb and very helpful. It also has a good support system for entrepreneurs. Would definitely recommend it!

Student

Verified

19/10/2021

On Campus

Good choice for a career boost

The classes were extremely practical and relevant to the current challenges that businesses are facing. You have access to a wide range of professionals and good career prospects once you leave the university.

Student

Verified

7/07/2022

On Campus

Cultural experience

I have met the most competent and diverse batch in this school. These people not only thrive on their own but also makes sure that you are doing it with them. The professors will take your had and walk you through all milestones and make sure you are not left behind. I have found their extracurriculars extremely engaging. There was always a room to have social life after academic life. The only hindrance is the location of the school, it is slightly outside city and living in city is expensive.

Sarah

Verified

18/03/2022

On Campus

Internationality and diversity of opportunities

About my programme I would say it is very international and flexible: we have the opportunity to choose exactly the courses we want. But at the same time, the frame of the campus is crucial in students' life and enable us to create friendships.

Student

Verified

29/10/2021

On Campus

Great selection of people

While HEC's MBA is highly selective, I really enjoy the type of people HEC's selects to make sure everybody gets the best out of their MBA experience and networking opportunities. Not only it's an incredibly diverse pool of people (~60 nationalities) but most importantly they make sure to let in friendly empathic and curious people.

Veronique

Verified

28/10/2021

Blended

Best in France for Grande ecole

A prestigious business school. Languages ​​are important. It is better to have a scientific baccalaureate with excellent grades in high school and good assessments. The courses are well designed as per the latest trends and practicality of learning in stressed upon. Overall, a very good experience.

Ghadi

Verified

11/06/2022

On Campus

Diversity and quality of fellow students

Very international and interesting place to be and opens a lot of opportunities, however the administration is very french and facilities are subpar (gym, classrooms) meaning the academic affairs is pretty much useless and lastly we are graded on a curve which can create a toxic environment because of the competition. With that being said the pros outweighs the cons by far.

Student

Verified

27/03/2022

On Campus

The quality of the teachers, the campus, the clubs

The school is very international indeed, we have courses with international students and share things with them within the extra academic life (in the social clubs especially). We have great career prospects if we prepare ourselves well - however, the global curriculum is still very finance-oriented, which is a pity for other interesting domains of the company world, which does not rely on finance only. The social clubs are good practice for the management and for now, are quite independent.

Lb

Verified

26/03/2022

On Campus

HEC Paris awaits you

HEC Paris is really a nice place to do a master's in business. Many classes are useful and interesting (corporate finance, financial accounting, contract law…), some are less - but the curriculum is to be reviewed in the year to come. Regarding the student life, it is incredible, with about 130 clubs, lots of great parties with even greater people. The Jouy campus offers a lot of opportunities to do sports, and you can breathe fresh air every day. HEC also helps a great deal to find an internship or a job.

Rajarshi

Verified

28/10/2021

Blended

A dream institute

Enrolling in the HEC MBA was by far the best decision I made for myself. The people and faculty are great, with lots of opportunities to meet people and expand your horizons. Very nice campus where I have had some good running sessions. The alumni network is superb and very helpful. It also has a good support system for entrepreneurs. Would definitely recommend it!

Student

Verified

19/10/2021

On Campus

Good choice for a career boost

The classes were extremely practical and relevant to the current challenges that businesses are facing. You have access to a wide range of professionals and good career prospects once you leave the university.

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